Client Relationship Manager

This is an incredible opportunity to join a moral conscious company during an exciting period of growth.

If you have a passion for training, a keen eye for detail, are tenacious and thrive on delivering customer excellence then we have the role for you!

The Role

This is both a challenging and rewarding role that requires a systematic and dynamic approach.

Comprised of three main disciplines: 1) Data collation & formatting, 2) Training 3) Account Management.

The objective is to successfully guide and support customers throughout implementation; to deliver bespoke training and proactive account management. The role is office based but will offer the opportunity to deliver training to large portfolio customers across the UK.

Responsibilities

• Overall Responsibility for customer implementation in a timely manner
• Engage with clients to obtain and format data
• Maintain a positive relationship with the client throughout their customer journey
• Deliver Bespoke Agent Training
• Proactive Account Management
• Maintain and update internal systems as required
• Work collaboratively as a team to achieve KPIs / deliverables
• Continuously strive to set a new standard in customer excellence

*Other Ad hoc duties pertaining to customer service as required

Required skills and experience

• Previous experience working as a client relationship manager or a track record of managing client relationships
• First Class Communication and Interpersonal skills
• Ability to establish credibility and build rapport quickly with both customers and internal staff alike
• Sound Organisational skills with multi-tasking ability
• Proficient in Excel (working knowledge of Microsoft office and other systems would be an advantage)
• Ability to understand a client’s business and needs
• An outgoing and adaptable approach
• Ability to remain calm and deliver consistent results in a dynamic and sometimes-pressurised environment
• Persuasive / Influential skills – You should be able to respectfully challenge and direct the customer in their best interest
• Appetite for learning and development
• Proven track record in achieving individual and team objectives / KPI’s
• Innate attention to detail
• Passionate about customer excellence

*A knowledge of, or genuine interest in ‘Proptech’ would be a distinct advantage

Compensation: 20,000GBP per year