Construction Lending Program Director

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.2T U.S. construction industry. We strive to empower lenders, owners, builders, and vendors with innovative software, payments products & services that enable participants to manage risk, maximize productivity / collaboration and ensure better cost management as capital flows into and throughout the construction industry. Founded in 2015, Built now serves more than 110 of the top financial institutions in the US and Canada, including 25+ of the top 100 US construction lenders. In 2019, we completed our Series B raise led by Goldman Sachs bringing our total funding to $55M. Bringing on the “best talent in the world” is at the forefront of our continued growth trajectory.

As a Construction Lending Program Director, you will be a company leader in on-boarding new enterprise clients, specializing in implementing solutions across all types of Consumer, Commercial Real Estate (CRE), and Advanced Home Builder Finance (HBF) lending programs. This role is designed specifically for an individual with intimate knowledge in the financial institution lending space and the ability to interface with all lines of business. The ideal candidate has experience implementing enterprise SaaS-based clientele, is capable of being a change leader in the largest financial institutions across the country, and has the ability to translate client needs into executable project plans and mobilize internal and external project resources towards the project goals – ultimately leading enterprise-level clients through the on-boarding process. This candidate has a desire to lead clients through the change management process and the aptitude to be a coach/mentor to less-experienced team members and contribute to overall best practice methods for on-boarding new clients.

Responsibilities

Be a leader – Lead through displays of influence both internally with teammates to build consensus on routine decisions as well as externally to help prospects understand the best way to solve and optimize workflows involving construction loans and get the most value out of the solutions Built provides.

About

Accelerate Implementation – Optimize & lead predictable implementation processes, help to accelerate the speed and consistency of implementations, and ultimately provide unparalleled expertise about Built’s products/solutions for customer problems by

~Managing enterprise implementation kick-off and execution, including: maintaining project plans, monitoring timelines, ensuring clients attain stated goals, mitigating project risks, and providing a best in class implementation experience.

~Taking ownership of associated project deliverables/outcomes and mentorship for team members

~Conducting weekly internal status and health communication to the business stakeholders

~Anticipating potential project pitfalls and proactively developing solutions to avoid them

Accelerate Delivery – Support predictable delivery by partnering with account executives to ensure that we are selling well-defined best-in-class solutions and stimulating collaboration amongst members of the Sales and Product team. This ensures that we are delivering maximum value to the customer according to a well-defined project plan with timelines and milestones by helping clients with different personalities see a better way of running their business and navigate the change management process.

Improve Products/Solutions – Partner with our Product and Engineering organization to ensure that we are prioritizing product features appropriately, increasing empathy for our users, and collaborating on strategic initiatives such as product roadmaps. Become an expert on our products/solutions and routinely collaborate to help improve them.

Train & Educate – Intentionally partner with other leaders at Built to create force-multiplying effects across the entire team and increase empathy for our users by sharing your knowledge and expertise about the industry as often as possible.

Traits And Experience

• 10-15 years of experience in construction loan administration, operations, or production is required
• Experience managing the implementation of enterprise-level SaaS-based platforms
• Leads by example
• Strong mentor & people developer
• Results-driven
• Enables those around them to succeed
• Ability to execute
• Highly organized
• Problem solver and process thinker
• Ability to manage many competing responsibilities
• Excellent communicator
• Personal responsibility to see both our clients and internal team succeed
• Capable of commanding any room no matter the circumstance

Perks

The rare opportunity to change the world and radically disrupt an industry

Competitive benefits including Unmetered Vacation; Health, Dental & Vision Insurance; and 401k

Flexible Hours

Weekly Team Lunches

Kitchen loaded with all the essentials to keep you productive