Service Charge Accounting Team Leader

Job Role:  Service Accounts Team Leader

Location: New Milton

Job Sector: Finance

Hours: 35 hours per week

As the Service Accounts Team Leader, you will contribute to our vision of being the leading residential property manager, as recognised by others by:

• Effectively managing a team to provide all aspects of financial reporting and analysis for our developments and customers.

This role has a team of up to 6 direct reports.

This role is based in FirstPort’s New Milton office with some business travel required.

About You

As a natural leader, you thrive in fast-paced environments, where you can effectively manage and prioritise workload and motivate your team to meet expected service levels.

You are ideally AAT Level 2+ and have at least 2 years of working in an accounts environment and managing a small team.

Communication comes naturally to you, and you demonstrate this to customers and colleagues effectively.

Being IT savvy means you are comfortable working on all MS Office packages, including Excel, Word and Outlook

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home.

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

• Managing a team of 6 to deliver Accurate and timely preparation and distribution of Service Charge accounts
• Set and deliver department productivity metrics and contribute to a positive team culture
• Providing the best possible outcome from accounting queries for our customers and for FirstPort
• Pro-actively liaise with stakeholders to establish clear action plans

• Contributing to the team with creative ideas and a positive attitude

Our Values

Friendly  – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive  – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful  – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled  – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge