Training Specialist – Eagle Hybrid work in Melbourne VIC 3000

Summary Of The Role
The Eagle CRM Training Specialist delivers comprehensive training programs to new and existing clients, focusing on the effective use of the CRM. The training covers general software usage, automation workflows, marketing campaigns, leasing processes, and specialised tasks such as Pendo implementation. The role includes improving existing training programs to better fit client needs and proactively responding to training requests with a scope to further enhance your training skills across multiple systems. The aim is to help clients fully utilise Eagle CRM to optimise workflows, enhance customer relationships, and meet their business goals.
Responsibilities

General Software Training: Conduct training sessions on the core functionalities of Eagle CRM, including contact management, lead tracking, opportunity management, sales pipeline, reporting and dashboards, and system navigation.
Automation Training: Guide clients on building automated workflows to streamline processes such as lead nurturing, follow-ups, task assignments, data updates, and customer communications.
Marketing Training: Train clients on creating and managing email marketing campaigns, lead capture forms, and tracking campaign performance within Eagle CRM.
Leasing Training: Provide specific training on utilising Eagle CRM’s leasing features, such as property listings, lease applications, tenant screening, and lease renewals.
Pendo Implementation: Assist with the implementation of Pendo, a user onboarding and guidance tool, within the Eagle CRM environment to enhance user adoption and engagement.
Customisation and Integration: Train clients on customising Eagle CRM to match their specific business needs and integrating it with other relevant software applications.
Training Materials Development: Create and maintain training materials, including user guides, videos, tutorials, and presentations, to support ongoing client learning.
Client Support: Provide ongoing support and guidance to clients on Eagle CRM usage, answer questions, troubleshoot issues, and offer best practices.
Sales Trust Implementation: Train clients on the effective use of the sales trust feature within Eagle CRM, including setup, document management, transaction tracking and reconciliation.

Requirements

Experience in using CRM systems (Eagle CRM) will be appreciated
Proven experience in delivering software training, preferably in a CRM or real estate context but not essential
Strong technical skills and understanding of software applications, databases, and integrations
Excellent verbal and written communication skills to effectively convey technical concepts to non-technical audiences
Ability to troubleshoot technical issues
High degree of problem-solving skills
Strong time management skills
Strong organizational skills
Team player attitude

Benefits

Flexible working arrangements
Annual bonus
Engaging, fun & inclusive culture – checkout the MRI Software APAC Insta feed and stories!
Tuition & Gym Reimbursement
Employee recognition programmes – Circle of Excellence and Service Awards
Flexi MeDays (use 16 hours of YOU time over the course of the year!)

About The Business
MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business.Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3500 team members to support our clients and their unique needs!MRI is proud to be an Equal Employment Opportunity employer.
Job Type: Full-time
Pay: $70,000.00 – $74,000.00 per year
Benefits:

Extended annual leave
Parental leave
Professional development assistance
Referral program
Work from home

Schedule:

8 hour shift

Supplemental Pay:

Performance bonus

Work Authorisation:

Australia (Preferred)

Work Location: Hybrid remote in Melbourne, VIC 3000
Application Deadline: 19/08/2024

Summary Of The Role

The Eagle CRM Training Specialist delivers comprehensive training programs to new and existing clients, focusing on the effective use of the CRM. The training covers general software usage, automation workflows, marketing campaigns, leasing processes, and specialised tasks such as Pendo implementation. The role includes improving existing training programs to better fit client needs and proactively responding to training requests with a scope to further enhance your training skills across multiple systems. The aim is to help clients fully utilise Eagle CRM to optimise workflows, enhance customer relationships, and meet their business goals.

Responsibilities

• General Software Training: Conduct training sessions on the core functionalities of Eagle CRM, including contact management, lead tracking, opportunity management, sales pipeline, reporting and dashboards, and system navigation.
• Automation Training: Guide clients on building automated workflows to streamline processes such as lead nurturing, follow-ups, task assignments, data updates, and customer communications.
• Marketing Training: Train clients on creating and managing email marketing campaigns, lead capture forms, and tracking campaign performance within Eagle CRM.
• Leasing Training: Provide specific training on utilising Eagle CRM’s leasing features, such as property listings, lease applications, tenant screening, and lease renewals.
• Pendo Implementation: Assist with the implementation of Pendo, a user onboarding and guidance tool, within the Eagle CRM environment to enhance user adoption and engagement.
• Customisation and Integration: Train clients on customising Eagle CRM to match their specific business needs and integrating it with other relevant software applications.
• Training Materials Development: Create and maintain training materials, including user guides, videos, tutorials, and presentations, to support ongoing client learning.
• Client Support: Provide ongoing support and guidance to clients on Eagle CRM usage, answer questions, troubleshoot issues, and offer best practices.
• Sales Trust Implementation: Train clients on the effective use of the sales trust feature within Eagle CRM, including setup, document management, transaction tracking and reconciliation.

Requirements

• Experience in using CRM systems (Eagle CRM) will be appreciated
• Proven experience in delivering software training, preferably in a CRM or real estate context but not essential
• Strong technical skills and understanding of software applications, databases, and integrations
• Excellent verbal and written communication skills to effectively convey technical concepts to non-technical audiences
• Ability to troubleshoot technical issues
• High degree of problem-solving skills
• Strong time management skills
• Strong organizational skills
• Team player attitude

Benefits

• Flexible working arrangements
• Annual bonus
• Engaging, fun & inclusive culture – checkout the MRI Software APAC Insta feed and stories!
• Tuition & Gym Reimbursement
• Employee recognition programmes – Circle of Excellence and Service Awards
• Flexi MeDays (use 16 hours of YOU time over the course of the year!)

About The Business

MRI Software is a global Proptech leader delivering innovative applications and hosted solutions that free real estate companies to elevate their business.Our flexible technology platform, along with an open and connected ecosystem, allows us to meet the unique needs of real estate businesses, from property-level management and accounting to investment modeling and analytics for the global commercial and residential markets. With nearly five decades of expertise and insight, we have grown to include offices across the United States, the United Kingdom, Hong Kong, Singapore, Australia, South Africa, New Zealand, Canada, and India, with over 3500 team members to support our clients and their unique needs!MRI is proud to be an Equal Employment Opportunity employer.

Job Type: Full-time

Pay: $70,000.00 – $74,000.00 per year

Benefits:

• Extended annual leave
• Parental leave
• Professional development assistance
• Referral program
• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• Performance bonus

Work Authorisation:

• Australia (Preferred)

Work Location: Hybrid remote in Melbourne, VIC 3000

Application Deadline: 19/08/2024