Customer Operations Lead (f/m/d)

We are Homelike, a young and dynamic proptech start-up and the leading marketplace for long-term business apartments. Homelike provides a best-in-class booking experience for business travellers seeking high-quality long-term apartments from professional suppliers looking to rent units for 30 nights or more. With over 50,000 high-quality apartments in 450+ cities, Homelike offers one of the largest portfolios of furnished apartments for business travellers in Europe and we are expanding continuously into new countries. We have offices in Barcelona, London and Cologne and were recently voted by Tech5 as one of the “hottest start-ups” in Germany!

Tasks

• • You will drive strategic decisions and help guide and set goals for the Customer Ops Team (Customer Care and Booking Management)
  • You will identify operational weaknesses and help improve our processes (e.g. improve booking extension process; funnel conversion and request structure)
  • You will build, maintain, communicate, and present detailed reporting
  • You will present analysis to senior management to drive decision making
  • You will plan and execute on different projects with full autonomy, managing stakeholders
  • You will collaborate with local and other Central Operations teams, marketing, product, and other functions, to ensure that insights inform broader critical initiatives and drive changes

Requirements

• • You’re data driven and have an aptitude for problem solving (no decisions without proper data support)
  • You have a do it yourself kind of mentality (number crunching + project execution) we’re still building up strong process
  • You’re able to set priorities and work on the most impactful projects
  • You’re able to communicate well and clearly
  • You’re a natural leader and capable of managing a team responsible

Basic Qualifications:

• • Bachelor’s degree required
  • Some high-growth operations, tech, or startup experience is strongly preferred
  • Analytical skills: Excel, SF, zendesk, optional: data queries (SQL)
  • Clear communication and good organization skills
  • Strong leadership capabilities

Benefits

• • Be Entrepreneurial: You can have a huge impact on our product and help disrupt a high growth 160bn mid-term rental market while bringing in your own ideas
  • Leadership: You are part part of our Senior Management Team and shape the future of Homelike while you get a high level of ownership, responsibility and autonomy
  • International Environment: Work together with a highly motivated, international Talent Team from 3 different offices and +25 different nationalities
  • Growth & Responsibility: We support your personal development & reaching your career goals in a flat hierarchy surrounding
  • Flexible Working: We offer a modern working environment with trusted working hours and a flexible working remote policy allowing you to work from home/remote or from our wonderful office location in the center of Cologne
  • Relocation: We offer support for our international talents in relocation, visa & work permit costs & questions

Sounds great? It is! So what are you waiting for?

Why are especially YOU a good fit for Homelike?

We are no fans of long cover letters, so please send us your answer to this question, your CV as well as your possible starting date & your salary expectations via JOIN