Sales Support Co-ordinator

Job Role: Sales Support Co-Ordinator 

Location: New Milton

Job Sector: Retirement Homesearch

Hours:   35 hours

As a Sales Support Co-ordinator focussing on the Sales Progression area of the business, you will be a key contributor in the success and growth of Retirement Homesearch, the UK’s favourite Retirement Property specialist by:

• Dealing effectively and professionally with a range of customers with varying needs over the phone and via email.
• Liaising with solicitors and licenced conveyancers to assist them in progressing chains.
• Effectively and efficiently progressing sales through from acceptance of an offer to completion of contracts.
• Following the conveyancing process and advising buyers and sellers of their responsibilities throughout.
• Persistently delivering excellent customer service.
• Demonstrating a willingness and ability to assist in other areas of the Sales Support Team from time to time.

This role reports to the Sales Support Team Leader.

This role is a full time role based in FirstPort’s New Milton office with limited business travel required.

Main Responsibilities

• Answer telephones and speak directly to customers in a controlled and professional manner to identify their needs and direct them to the appropriate person/department.
• Respond to internal and external emails in a timely and professional manner.
• Create and update spreadsheets using Microsoft Excel.
• Create Letters and documents using templates through Microsoft Word.
• Understand the sales process and advise buyers and sellers of the steps as necessary.
• Communicate well with other members of the Retirement Homesearch and wider Firstport Teams.
• Be an ambassador for the brand.
• Always deliver high levels of customer service.
• Actively and positively participate in training sessions.
• Role model behaviours of the company FIRST values and the code of business conduct.

About you

• You are dynamic, driven and ambitious with a strong emphasis on customer service.
• Have a pragmatic approach to decision making.
• Keen to support change and continuous improvement.
• Ability to work collaboratively with the team, department and wider business.
• Ability to take ownership of issues and see through to resolution.
• Constantly focussed on improving service and delivering excellent customer service.
• Results driven and focussed on achieving as part of a team.

Skills and Experience

• Must be punctual.
• Previous Estate agency and/or support function related experience essential.
• Must be able to demonstrate an ability to control telephone calls and conversations in a professional manner.
• Must be able to demonstrate a good understanding of customer communications and dealing with challenging conversations with both internal and external customers.
• Fully IT literate with a requirement to be comfortable in working on Microsoft Excel, Word and Outlook essential.

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we