Dynamic and flexible workspaces are shaping the future of work. They require an operating system that connects all stakeholders, reduces costs, provides insights and offers smart management tools. SpaceOS provides transparency, cost efficiency and real-time information while focusing on the personal experience. SpaceOS is the most beautiful and easy to use tenant experience and management software on the market. It turns workspaces into digital products tenants love by making daily activities faster and more efficient. Resource booking, payments, food ordering, facility support blend seamlessly into daily workflows and come with a great user experience. SpaceOS offers a smart, simple and intuitive web and mobile app that helps communities grow. Operators get an easy tool to engage communities with news, events and push notifications in a non-invasive way. Finding a business partner, freelancer or friends is at members fingertips. Operators usually struggle with making use of workspaces more effective and lowering operational costs. SpaceOS provides real-time desk and conference room booking that enables more flexible working environment. The use of space can be planned ahead by both tenants and operators. SpaceOS is a holistic management system, which covers both management and user side. Smartphones are turned into ‘workplace remote controls’. Because of a modular structure spaceOS is ready to integrate with a variety of platforms to meet the specific requirements of any workspace infrastructure.
This is a chance to be part of a startup team, that is disrupting the real estate industry and the way people work. A fast-growing and highly skilled team that is building a great Proptech business which is digitizing and redefining commercial real estate workflows and user experience. spaceOS is the most advanced operating system for the next generation of flexible and human-centric workspaces. We are looking for a highly motivated, creative technical writer to improve our customer experiences. When customers deploy spaceOS in their workspaces they see dramatic business results, but the current process requires a deep understanding of their tech stack and marketing processes. Like all great tools, spaceOS is simple to understand at a basic level, but mastery of all of our capabilities requires time. World-class documentation is essential to educate customer engineering, IT, and marketing team and this is where you come in.
Who we’re looking for: – You are a customer-centric technical writer who is passionate about creating excellent documentation that solves customer problems before they happen. – You are excited to collaborate across the organization to make customers have clear, accurate, accessible information on how to use spaceOS and integrate it into their business processes. – You love user feedback and are excited to work with support engineers to identify and address gaps and errors in documentation. – You love partnering with product teams to make product launches more successful by concurrently releasing exceptional documentation. – You build research-driven, empathetic experiences that delight users of all technical fluencies. What you would work on: – Document product features to help our clients and users to administarte and use spaceOS. – Create engaging, easy-to-understand content such as user guides, knowledgebase articles, how-tos, step-by-step collateral, and UI text. – Leverage web analytics and other forms of customer feedback to identify and prioritize .documents for enhancement and workflow improvements. – Develop and maintain documentation templates and style guides. – Provide feedback for support, training, and related customer-facing content – Write and edit scripts for video content as needed. – Maintain a clear perspective on company-wide written material to see that it adheres to a common style and information architecture. – Build processes to better capture the information and signals received by our support team. – Create practices for the rest of the organization that encourages and enables cross-functional teams to keep documentation accurate and discoverable. – Find ways to surface the documentation across client and user interfaces to make sure they are always informed. – Write B2B and B2C user interface text that facilitates system navigation, on-boarding, promos, error messages, instructional materials, and other components. – Collaborate with designers, researchers, product managers, and engineers to influence and adapt to requirements. – Create developer content and API documentation that is detailed enough for engineers and consumable by clients. Requirements: – Experience documenting for SaaS applications, especially at an enterprise scale. – Excellent written and oral communication skills. – 3+ years of technical writing for user-facing, production-level documentation. – 2+ years of experience in building strategy and process to support customers, drive fluency through the business, and using customer data to inform decisions and prioritization. – Experience in large-scale, cross-functional projects that empower teams such as Product, – Engineering, Support, Sales, and Partnerships to drive incredible business outcomes